/* Colours, shadows, radii and font stacks come from css/tokens.css, compiled from
   design-system/tokens.json (node tools/build-design-system.js). Load it before this file. */
:root { --mono: var(--font-mono); }

* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body { background: var(--bg); color: var(--text); font: 14px/1.5 var(--font-sans); -webkit-font-smoothing: antialiased; }
button, input, select, textarea { font: inherit; color: inherit; }
h1, h2, h3, h4 { margin: 0; line-height: 1.25; }
h4 { font-size: 12px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); margin: 18px 0 8px; }
p { margin: 0 0 10px; }
code, .mono { font-family: var(--mono); font-size: 12.5px; }
.muted { color: var(--muted); }
.small { font-size: 12px; }
.center { text-align: center; }
.right { text-align: right; white-space: nowrap; }
.grow { flex: 1; }
.row { display: flex; align-items: center; gap: 8px; }
.row.gap { gap: 8px; flex-wrap: wrap; }
.row.end { justify-content: flex-end; }
.row.wrap { flex-wrap: wrap; }
.col { display: flex; flex-direction: column; }
.col.gap { gap: 8px; }

/* ---------- Layout ---------- */
#app { display: grid; grid-template-columns: 208px minmax(0, 1fr) 400px; grid-template-rows: 56px minmax(0, 1fr); height: 100vh; }
#topbar { grid-column: 1 / -1; display: flex; align-items: center; gap: 16px; padding: 0 16px; background: var(--surface); border-bottom: 1px solid var(--border); }
#sidebar { background: var(--surface); border-right: 1px solid var(--border); padding: 12px 8px; display: flex; flex-direction: column; gap: 2px; overflow-y: auto; }
#main { overflow-y: auto; padding: 20px 24px 40px; }
#ticketpanel { background: var(--surface); border-left: 1px solid var(--border); display: flex; flex-direction: column; min-height: 0; overflow: hidden; }
#app[data-phase="start"], #app[data-phase="report"] { grid-template-columns: 1fr; }
#app[data-phase="start"] #sidebar, #app[data-phase="start"] #ticketpanel,
#app[data-phase="report"] #sidebar, #app[data-phase="report"] #ticketpanel { display: none; }

.brand { display: flex; align-items: center; gap: 8px; font-weight: 700; font-size: 16px; white-space: nowrap; }
.brand small { font-weight: 500; color: var(--muted); font-size: 12px; padding-left: 8px; border-left: 1px solid var(--border); }
.logo { width: 26px; height: 26px; fill: none; stroke: var(--accent); stroke-width: 2.2; stroke-linecap: round; stroke-linejoin: round; }
.stats { display: flex; gap: 22px; margin-left: 16px; }
.stats div { display: flex; flex-direction: column; line-height: 1.15; }
.stats small { font-size: 10.5px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); }
.stats b { font-size: 15px; font-variant-numeric: tabular-nums; }
.stats .pen b { color: var(--bad); }

.nav { display: flex; align-items: center; gap: 10px; width: 100%; padding: 9px 10px; border: 0; background: none; border-radius: 8px; cursor: pointer; text-align: left; color: var(--muted); font-weight: 500; }
.nav svg { width: 19px; height: 19px; fill: none; stroke: currentColor; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; flex: none; }
.nav span { flex: 1; }
.nav em { font-style: normal; font-size: 11px; font-weight: 700; background: var(--accent-soft); color: var(--accent); border-radius: 10px; padding: 1px 7px; }
.nav em.warn { background: var(--bad-soft); color: var(--bad); }
.nav:hover { background: var(--surface-2); color: var(--text); }
.nav.on { background: var(--accent-soft); color: var(--accent); }
.sidebar-foot { margin-top: auto; padding: 10px; }

/* ---------- Controls ---------- */
.btn { display: inline-flex; align-items: center; gap: 6px; padding: 7px 14px; border: 1px solid var(--border); border-radius: 8px; background: var(--surface); cursor: pointer; font-weight: 600; font-size: 13px; white-space: nowrap; }
.btn svg { width: 15px; height: 15px; fill: none; stroke: currentColor; stroke-width: 1.8; }
.btn:hover { border-color: var(--accent); color: var(--accent); }
.btn.primary { background: var(--accent); border-color: var(--accent); color: var(--on-accent); }
.btn.primary:hover { filter: brightness(1.08); color: var(--on-accent); }
.btn.danger { background: var(--bad); border-color: var(--bad); color: var(--on-bad); }
.btn.danger-ghost { color: var(--bad); }
.btn.ghost { border-color: transparent; background: transparent; color: var(--accent); }
.btn.ghost:hover { background: var(--accent-soft); }
.btn.sm { padding: 5px 10px; font-size: 12.5px; }
.btn.xs { padding: 2px 8px; font-size: 12px; }
.btn.lg { padding: 11px 20px; font-size: 15px; }
.btn.pulse { animation: pulse 1.6s infinite; }
@keyframes pulse { 50% { box-shadow: 0 0 0 6px var(--accent-soft); } }
.icon-btn { border: 1px solid var(--border); background: var(--surface); border-radius: 8px; width: 34px; height: 34px; cursor: pointer; font-size: 16px; }
select, input:not([type]), input[type="password"], textarea { background: var(--surface); border: 1px solid var(--border); border-radius: 8px; padding: 7px 10px; width: 100%; outline: none; }
select.sm { width: auto; padding: 5px 8px; font-size: 12.5px; }
select:focus, input:focus, textarea:focus { border-color: var(--accent); box-shadow: var(--focus-ring); }
/* Keyboard focus: one solid ring on every control. Inset where the container clips (sidebar, tabs,
   segmented buttons, lists, table rows). Text fields keep their accent border and halo instead. */
:focus-visible { outline: 2px solid var(--ring, var(--focus)); outline-offset: 2px; }
.nav:focus-visible, .tabs button:focus-visible, .seg button:focus-visible, .li:focus-visible, .ask:focus-visible, .tbl tr:focus-visible, .cell:focus-visible { outline-offset: -2px; }
select:focus-visible, input:not([type]):focus-visible, input[type="password"]:focus-visible, textarea:focus-visible { outline: none; }
textarea { resize: vertical; }
.field { display: block; margin-bottom: 10px; }
.field span { display: block; font-size: 12px; font-weight: 600; color: var(--muted); margin-bottom: 4px; }
.check { display: flex; align-items: center; gap: 8px; margin: 6px 0; cursor: pointer; }
.search { margin-bottom: 8px; }

/* ---------- Common blocks ---------- */
.view-head { display: flex; align-items: center; gap: 12px; margin-bottom: 12px; flex-wrap: wrap; }
.view-head h2 { font-size: 20px; }
.hint { color: var(--muted); margin-bottom: 14px; max-width: 70ch; }
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow); }
.card.pad { padding: 16px; }
.seg { display: inline-flex; border: 1px solid var(--border); border-radius: 8px; overflow: hidden; margin-left: auto; }
.seg button { border: 0; background: var(--surface); padding: 5px 12px; cursor: pointer; font-size: 12.5px; font-weight: 600; color: var(--muted); }
.seg button.on { background: var(--accent-soft); color: var(--accent); }
.tabs { display: flex; gap: 2px; border-bottom: 1px solid var(--border); padding: 0 12px; overflow-x: auto; }
.tabs button { border: 0; background: none; padding: 11px 12px; cursor: pointer; font-weight: 600; font-size: 13px; color: var(--muted); border-bottom: 2px solid transparent; white-space: nowrap; }
.tabs button.on { color: var(--accent); border-bottom-color: var(--accent); }
.tab-body { padding: 16px; }
.tbl { width: 100%; border-collapse: collapse; }
.tbl th { text-align: left; font-size: 11px; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); font-weight: 600; padding: 10px 12px; border-bottom: 1px solid var(--border); }
.tbl td { padding: 10px 12px; border-bottom: 1px solid var(--border); vertical-align: middle; }
.tbl tr:last-child td { border-bottom: 0; }
.tbl.compact td { padding: 5px 4px; font-size: 13px; }
.tbl.clickable tbody tr { cursor: pointer; }
.tbl.clickable tbody tr:hover { background: var(--surface-2); }
.tbl tr.sel { background: var(--accent-soft) !important; }
.tbl tr.unread .ttl { font-weight: 700; }
.tbl .empty { text-align: center; color: var(--muted); padding: 24px; }
.tid { font-family: var(--mono); font-size: 12px; color: var(--muted); }
.ttl { font-weight: 500; }
.prio { display: inline-block; font-size: 10.5px; font-weight: 800; letter-spacing: .05em; text-transform: uppercase; padding: 2px 7px; border-radius: 5px; }
.p-critical { background: var(--bad-soft); color: var(--crit); }
.p-high { background: var(--warn-soft); color: var(--high); }
.p-medium { background: var(--warn-soft); color: var(--med); }
.p-low { background: var(--good-soft); color: var(--low); }
.status { font-size: 12px; font-weight: 600; padding: 2px 8px; border-radius: 12px; background: var(--surface-2); border: 1px solid var(--border); white-space: nowrap; }
.s-resolved { color: var(--good); border-color: transparent; background: var(--good-soft); }
.s-escalated { color: var(--accent); border-color: transparent; background: var(--accent-soft); }
.s-reopened { color: var(--bad); border-color: transparent; background: var(--bad-soft); }
.nowrap { white-space: nowrap; }
.mine { font-size: 10.5px; font-weight: 700; text-transform: uppercase; color: var(--accent); margin-left: 4px; }
.sla { font-family: var(--mono); font-variant-numeric: tabular-nums; font-weight: 600; }
.sla.soon { color: var(--warn); }
.sla.breach { color: var(--bad); }
.chip { display: inline-block; font-size: 11px; font-weight: 700; padding: 1px 7px; border-radius: 10px; margin-left: 4px; vertical-align: middle; }
.chip.bad { background: var(--bad-soft); color: var(--bad); }
.chip.warn { background: var(--warn-soft); color: var(--warn); }
.chip.muted { background: var(--surface-2); color: var(--muted); border: 1px solid var(--border); }
.dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; margin-right: 7px; }
.dot.ok { background: var(--good); } .dot.warn { background: var(--warn); } .dot.bad { background: var(--bad); }
.kv small { display: block; font-size: 11.5px; color: var(--muted); }
.kv div { font-weight: 500; overflow-wrap: anywhere; }
.grid2 { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px 16px; }
.grid3 { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px 16px; }
.grid2.disabled { opacity: .45; pointer-events: none; }
.btn-grid { display: flex; flex-wrap: wrap; gap: 8px; }
.sec-head { display: flex; align-items: center; justify-content: space-between; gap: 8px; }
.sec-head h4 { margin-top: 0; }
.panel-empty { display: flex; flex-direction: column; align-items: center; justify-content: center; color: var(--muted); height: 100%; min-height: 200px; text-align: center; padding: 20px; }
.panel-empty svg { width: 36px; height: 36px; fill: none; stroke: currentColor; stroke-width: 1.5; opacity: .5; }
.avatar { width: 36px; height: 36px; border-radius: 50%; background: var(--accent-soft); color: var(--accent); display: grid; place-items: center; font-weight: 700; font-size: 13px; flex: none; }
.avatar.lg { width: 48px; height: 48px; font-size: 16px; }

/* ---------- Split (directory / KB) ---------- */
.split { display: grid; grid-template-columns: 260px minmax(0, 1fr); min-height: 520px; overflow: hidden; }
.split .list { border-right: 1px solid var(--border); padding: 10px; overflow-y: auto; max-height: calc(100vh - 170px); }
.split .detail { min-width: 0; }
.li { display: block; width: 100%; text-align: left; border: 0; background: none; padding: 8px 10px; border-radius: 8px; cursor: pointer; }
.li:hover { background: var(--surface-2); }
.li.on { background: var(--accent-soft); }
.dir-user { display: flex; align-items: center; gap: 12px; padding: 16px 16px 12px; }
.dir-user h3 { font-size: 18px; }
.article { padding: 20px 24px; max-width: 75ch; }
.article h3 { font-size: 20px; margin: 4px 0 12px; }
.article ol, .article ul { padding-left: 20px; }
.article li { margin-bottom: 6px; }
.modal .article { padding: 0; }

/* ---------- Ticket panel ---------- */
.tp-head { padding: 14px 16px 12px; border-bottom: 1px solid var(--border); display: flex; flex-direction: column; gap: 10px; }
.tp-head h3 { font-size: 16px; }
.requester { display: flex; gap: 10px; align-items: center; cursor: pointer; padding: 6px; margin: -6px; border-radius: 8px; }
.requester:hover { background: var(--surface-2); }
.ext { font-size: 10.5px; font-weight: 700; color: var(--warn); background: var(--warn-soft); padding: 1px 6px; border-radius: 4px; }
.assigned { font-size: 12.5px; font-weight: 600; color: var(--good); }
.thread { flex: 1; overflow-y: auto; padding: 14px 16px; display: flex; flex-direction: column; gap: 10px; min-height: 120px; }
.msg { max-width: 92%; }
.msg .from { font-size: 11.5px; font-weight: 600; margin-bottom: 2px; }
.bubble { background: var(--bubble); padding: 8px 11px; border-radius: 4px 12px 12px 12px; white-space: pre-wrap; overflow-wrap: anywhere; }
.msg.me { align-self: flex-end; }
.msg.me .from { text-align: right; }
.msg.me .bubble { background: var(--accent); color: var(--on-accent); border-radius: 12px 4px 12px 12px; }
.msg.sys { align-self: center; max-width: 100%; }
.msg.sys .bubble { background: none; border: 1px dashed var(--border); color: var(--muted); font-size: 12px; border-radius: 8px; text-align: center; }
.typing { display: flex; gap: 4px; padding: 12px; width: fit-content; }
.typing i { width: 6px; height: 6px; border-radius: 50%; background: var(--muted); animation: blink 1.2s infinite; }
.typing i:nth-child(2) { animation-delay: .2s; } .typing i:nth-child(3) { animation-delay: .4s; }
@keyframes blink { 50% { opacity: .25; } }
.tp-actions { border-top: 1px solid var(--border); padding: 12px 16px; display: flex; flex-direction: column; gap: 10px; max-height: 55%; overflow-y: auto; }
.asks .label { font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .06em; color: var(--muted); margin-bottom: 6px; }
.ask { display: block; width: 100%; text-align: left; border: 1px solid var(--border); background: var(--surface-2); border-radius: 8px; padding: 6px 10px; margin-bottom: 5px; cursor: pointer; font-size: 13px; }
.ask:hover { border-color: var(--accent); color: var(--accent); }
.reply { display: flex; gap: 6px; }
.close-box { border: 1px solid var(--border); border-radius: 8px; padding: 0 12px; }
.close-box[open] { padding-bottom: 12px; }
.close-box summary { cursor: pointer; font-weight: 700; padding: 9px 0; }
.kb-link { display: inline-flex; align-items: center; gap: 6px; border: 0; background: none; color: var(--accent); cursor: pointer; font-size: 12.5px; padding: 0; text-align: left; }
.kb-link svg { width: 15px; height: 15px; fill: none; stroke: currentColor; stroke-width: 1.8; flex: none; }
.result { display: flex; gap: 14px; padding: 14px 16px; border-top: 1px solid var(--border); max-height: 50%; overflow-y: auto; }
.score-ring { width: 54px; height: 54px; flex: none; border-radius: 50%; display: grid; place-items: center; font-size: 18px; font-weight: 800; border: 4px solid; }
.score-ring.good { color: var(--good); border-color: var(--good); }
.score-ring.ok { color: var(--warn); border-color: var(--warn); }
.score-ring.bad { color: var(--bad); border-color: var(--bad); }
.fb { list-style: none; padding: 0; margin: 6px 0 0; display: flex; flex-direction: column; gap: 5px; font-size: 13px; }
.fb li { padding-left: 20px; position: relative; }
.fb li.g::before { content: "✓"; position: absolute; left: 0; color: var(--good); font-weight: 800; }
.fb li.b::before { content: "✕"; position: absolute; left: 0; color: var(--bad); font-weight: 800; }
.fb li.b b { color: var(--bad); }

/* ---------- Remote desktop ---------- */
.session-pill { font-size: 12.5px; font-weight: 600; background: var(--good-soft); color: var(--good); padding: 4px 10px; border-radius: 12px; }
.rd-overview { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1.1fr); gap: 20px; }
.desktop { position: relative; min-height: 230px; border-radius: 8px; overflow: hidden; background: linear-gradient(135deg, var(--desktop-1), var(--desktop-2) 55%, var(--desktop-3)); border: 1px solid var(--border); }
.desk-label { position: absolute; top: 8px; left: 10px; font-size: 11px; color: rgba(255, 255, 255, .7); }
.taskbar { position: absolute; bottom: 0; left: 0; right: 0; height: 28px; background: var(--taskbar); color: #fff; display: flex; align-items: center; gap: 8px; padding: 0 10px; font-size: 12px; }
.popup { position: absolute; background: var(--popup-bg); color: var(--popup-fg); border: 2px solid var(--popup-border); border-radius: 6px; padding: 8px 10px; font-size: 12px; box-shadow: var(--shadow-popup); max-width: 60%; }
.popup.p1 { top: 30px; right: 14px; }
.popup.p2 { top: 110px; left: 20px; background: #fff; border-color: #888; }
.terminal { background: var(--console-bg); border-radius: 8px; padding: 12px 14px; color: var(--console-fg); font-family: var(--mono); font-size: 13px; }
.terminal pre { margin: 0; white-space: pre-wrap; max-height: 420px; min-height: 240px; overflow-y: auto; font: inherit; }
.term-line { display: flex; gap: 0; align-items: center; }
.term-line input { flex: 1; background: transparent; border: 0; outline: none; color: #fff; font: inherit; padding: 0; box-shadow: none !important; }
.pr { color: var(--console-prompt); }
.settings section { margin-bottom: 20px; max-width: 520px; }
.settings h4 { margin-top: 0; }

/* ---------- Server room ---------- */
.cards4 { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 12px; }
.stat { border: 1px solid var(--border); border-radius: var(--radius); padding: 12px 14px; background: var(--surface-2); }
.stat small { display: block; color: var(--muted); font-size: 12px; }
.stat b { font-size: 24px; margin-right: 6px; }
.stat span { color: var(--muted); font-size: 12px; }
.stat.bad b { color: var(--bad); } .stat.warn b { color: var(--warn); }
.alerts { display: flex; flex-direction: column; gap: 6px; }
.alert { padding: 8px 12px; border-radius: 8px; border-left: 4px solid; font-weight: 500; }
.alert.warn { background: var(--warn-soft); border-color: var(--warn); }
.alert.crit { background: var(--bad-soft); border-color: var(--bad); }
.topo { display: flex; flex-direction: column; align-items: center; gap: 14px; padding: 16px; background: var(--surface-2); border-radius: var(--radius); border: 1px solid var(--border); }
.tier { display: flex; gap: 10px; flex-wrap: wrap; justify-content: center; }
.node { font-family: var(--mono); font-size: 12px; padding: 5px 10px; border-radius: 6px; border: 1.5px solid; background: var(--surface); }
.node.ok { border-color: var(--good); } .node.warn { border-color: var(--warn); color: var(--warn); } .node.bad { border-color: var(--bad); color: var(--bad); border-style: dashed; }
.servers { display: grid; grid-template-columns: repeat(auto-fill, minmax(290px, 1fr)); gap: 12px; }
.srv { border: 1px solid var(--border); border-radius: var(--radius); padding: 12px 14px; background: var(--surface-2); display: flex; flex-direction: column; gap: 6px; }
.meter { display: grid; grid-template-columns: 38px 1fr 36px; align-items: center; gap: 8px; font-size: 12px; }
.meter > div { height: 6px; border-radius: 3px; background: var(--border); overflow: hidden; }
.meter i { display: block; height: 100%; background: var(--accent); }
.meter i.hi { background: var(--warn); }
.events { font-size: 12px; color: var(--bad); background: var(--bad-soft); padding: 6px 8px; border-radius: 6px; font-family: var(--mono); }

/* ---------- Modal / toast ---------- */
.overlay { position: fixed; inset: 0; background: var(--scrim); display: grid; place-items: center; z-index: 50; padding: 16px; }
.modal { background: var(--surface); border-radius: 12px; padding: 20px; width: min(460px, 100%); max-height: 90vh; overflow-y: auto; box-shadow: var(--shadow-modal); }
.modal h3 { margin-bottom: 12px; }
.modal-body { margin-bottom: 16px; }
.spinner { width: 26px; height: 26px; border: 3px solid var(--border); border-top-color: var(--accent); border-radius: 50%; animation: spin .8s linear infinite; margin: 10px auto 0; }
@keyframes spin { to { transform: rotate(360deg); } }
#toasts { position: fixed; bottom: 16px; left: 50%; transform: translateX(-50%); display: flex; flex-direction: column; gap: 8px; z-index: 60; align-items: center; pointer-events: none; width: min(560px, calc(100% - 32px)); }
.toast { background: var(--toast-bg); color: #fff; padding: 9px 16px; border-radius: 8px; box-shadow: var(--shadow-toast); font-size: 13.5px; transition: opacity .4s, transform .4s; border-left: 4px solid var(--toast-info); }
.toast.good { border-left-color: var(--toast-good); } .toast.bad { border-left-color: var(--toast-bad); } .toast.info { border-left-color: var(--toast-warn); }
.toast.out { opacity: 0; transform: translateY(8px); }

/* ---------- Start + report ---------- */
.start { max-width: 1040px; margin: 0 auto; padding: 32px 0; }
.hero { padding: 24px 0 36px; max-width: 680px; }
.kicker { font-size: 12px; font-weight: 700; text-transform: uppercase; letter-spacing: .1em; color: var(--accent); margin-bottom: 10px; }
.hero h1 { font-size: clamp(30px, 5vw, 46px); letter-spacing: -.02em; margin-bottom: 16px; }
.hero p { font-size: 16px; color: var(--muted); margin-bottom: 22px; }
.features { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 14px; }
.feature { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px; }
.feature h4 { margin: 0 0 6px; color: var(--text); text-transform: none; letter-spacing: 0; font-size: 15px; }
.feature p { color: var(--muted); margin: 0; font-size: 13.5px; }
.report { max-width: 1100px; margin: 0 auto; display: flex; flex-direction: column; gap: 16px; }
.report-head { display: flex; align-items: center; gap: 20px; flex-wrap: wrap; }
.grade { width: 96px; height: 96px; border-radius: 20px; display: grid; place-items: center; font-size: 52px; font-weight: 800; color: #fff; }
.g-A { background: var(--grade-a); } .g-B { background: var(--grade-b); } .g-C { background: var(--grade-c); } .g-D { background: var(--grade-d); } .g-F { background: var(--grade-f); }
.big-score { font-size: 32px; font-weight: 800; }
.big-score small { font-size: 16px; color: var(--muted); }
.report-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(320px, 1fr)); gap: 12px; }
.report-grid h4 { color: var(--text); text-transform: none; letter-spacing: 0; font-size: 15px; margin: 8px 0 4px; }
.report-grid .kb-link { margin-top: 10px; }
.good-t { color: var(--good); font-size: 20px; } .bad-t { color: var(--bad); font-size: 20px; }

/* ---------- Pricing + marketing bits ---------- */
#app[data-phase="pricing"] { grid-template-columns: 1fr; }
#app[data-phase="pricing"] #sidebar, #app[data-phase="pricing"] #ticketpanel { display: none; }
.brand.as-link { border: 0; background: none; cursor: pointer; padding: 0; color: inherit; }
.top-links { display: flex; gap: 4px; }
.top-links a, .top-links button { border: 0; background: none; color: var(--muted); font-weight: 600; font-size: 13.5px; padding: 7px 10px; border-radius: 8px; cursor: pointer; text-decoration: none; }
.top-links a:hover, .top-links button:hover, .top-links .on { color: var(--accent); background: var(--accent-soft); }
.pricing { max-width: 1160px; margin: 0 auto; padding: 24px 0 40px; }
.center-hero { margin: 0 auto; text-align: center; }
.plans { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; margin-bottom: 20px; align-items: stretch; }
.plan { position: relative; background: var(--surface); border: 1px solid var(--border); border-radius: 14px; padding: 22px 18px 18px; display: flex; flex-direction: column; box-shadow: var(--shadow); }
.plan.hl { border: 2px solid var(--accent); }
.plan h3 { font-size: 17px; margin-bottom: 4px; }
.plan > p { font-size: 13.5px; min-height: 40px; }
.plan ul { list-style: none; padding: 0; margin: 14px 0 20px; display: flex; flex-direction: column; gap: 8px; flex: 1; font-size: 13.5px; }
.plan li { padding-left: 22px; position: relative; }
.plan li::before { content: "✓"; position: absolute; left: 0; color: var(--good); font-weight: 800; }
.price { display: flex; align-items: baseline; gap: 8px; }
.price b { font-size: 30px; letter-spacing: -.02em; }
.price span { color: var(--muted); font-size: 13px; }
.ribbon { position: absolute; top: -11px; left: 18px; background: var(--accent); color: var(--on-accent); font-size: 11px; font-weight: 700; padding: 2px 10px; border-radius: 10px; }
.btn.block { width: 100%; justify-content: center; text-decoration: none; }
.btn:disabled { opacity: .55; cursor: not-allowed; }
.btn:disabled:hover { border-color: var(--border); color: inherit; }
.site-foot { margin-top: 36px; padding-top: 16px; border-top: 1px solid var(--border); color: var(--muted); font-size: 12.5px; }
.site-foot a, .pricing a:not(.btn) { color: var(--accent); }
.hero .kb-link { font-size: 14px; margin-top: 12px; display: flex; }
.hero .kb-link + .kb-link { margin-top: 4px; }
a.kb-link { text-decoration: none; }
a.kb-link:hover { text-decoration: underline; }
.coach-cta { display: flex; align-items: center; gap: 16px; justify-content: space-between; border-left: 4px solid var(--accent); }

/* ---------- Phone calls (shared by help desk and coordinator modes) ---------- */
.warn-t { color: var(--warn); }
.chan { display: inline-block; font-family: inherit; font-size: 10.5px; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; padding: 0 6px; border-radius: 4px; margin-left: 4px; background: var(--surface-2); color: var(--muted); border: 1px solid var(--border); vertical-align: 1px; }
.c-phone { color: var(--accent); border-color: transparent; background: var(--accent-soft); }
.c-live { color: var(--good); background: var(--good-soft); }
.c-hold, .c-vm { color: var(--warn); border-color: transparent; background: var(--warn-soft); }
#call-root { position: fixed; top: 68px; left: calc(208px + (100vw - 208px - 400px) / 2); transform: translateX(-50%); z-index: 40; }
.callbox { display: flex; align-items: center; gap: 12px; width: min(400px, calc(100vw - 32px)); background: var(--surface); border: 2px solid var(--accent); border-radius: 14px; padding: 12px 14px; box-shadow: var(--shadow-call); }
.callbox small { display: block; font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: .06em; color: var(--accent); }
.callbox b { font-size: 15px; }
.ringer { width: 42px; height: 42px; border-radius: 50%; background: var(--accent); display: grid; place-items: center; flex: none; animation: ring 1s infinite; }
.ringer svg { width: 22px; height: 22px; fill: none; stroke: var(--on-accent); stroke-width: 2; stroke-linejoin: round; }
@keyframes ring { 0%, 100% { transform: rotate(0); } 10%, 30% { transform: rotate(-12deg); } 20%, 40% { transform: rotate(12deg); } 50% { transform: rotate(0); } }
@media (prefers-reduced-motion: reduce) { .ringer { animation: none; } }
.callbar { display: flex; align-items: center; gap: 8px; padding: 7px 10px; border-radius: 10px; border: 1px solid var(--border); background: var(--surface-2); font-size: 13px; flex-wrap: wrap; }
.callbar svg { width: 16px; height: 16px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linejoin: round; flex: none; }
.callbar.live { background: var(--good-soft); border-color: transparent; color: var(--good); }
.callbar.hold { background: var(--warn-soft); border-color: transparent; color: var(--warn); }
.callbar.late { background: var(--bad-soft); border-color: transparent; color: var(--bad); }
.c-late { color: var(--bad); border-color: transparent; background: var(--bad-soft); }
.callbar .btn { color: var(--text); }
.oncall { display: inline-flex; align-items: center; gap: 6px; border: 0; background: var(--good-soft); color: var(--good); font-weight: 700; font-size: 12.5px; padding: 5px 10px; border-radius: 14px; cursor: pointer; white-space: nowrap; }
.oncall svg { width: 14px; height: 14px; fill: none; stroke: currentColor; stroke-width: 2; }
.ask:disabled { opacity: .5; cursor: not-allowed; }
.ask:disabled:hover { border-color: var(--border); color: inherit; }
.link-row { margin-top: 8px; }

/* ---------- Shift 2 tools ---------- */
.audit { list-style: none; padding: 0; margin: 0; display: flex; flex-direction: column; gap: 4px; font-size: 13px; font-family: var(--mono); }
.audit li { padding: 5px 8px; background: var(--surface-2); border-radius: 6px; border: 1px solid var(--border); }
.risk { color: var(--bad); font-weight: 700; }
.ransom { position: absolute; inset: 22px 18px 40px; background: var(--ransom-bg); color: var(--ransom-fg); border: 2px solid var(--ransom-border); border-radius: 6px; padding: 14px; font-size: 12px; line-height: 1.45; box-shadow: 0 10px 30px rgba(0, 0, 0, .45); }
.ransom b { display: block; font-size: 15px; letter-spacing: .04em; margin-bottom: 6px; color: #fff; }
.device-actions { margin-top: 14px; }
.mono-box { font-family: var(--mono); font-size: 12.5px; background: var(--surface-2); border: 1px solid var(--border); border-radius: 8px; padding: 10px 12px; white-space: pre-wrap; margin: 0; }
.storage { border-top: 1px dashed var(--border); padding-top: 6px; }
.storage summary { cursor: pointer; font-weight: 600; font-size: 13px; padding: 2px 0 6px; }
.node small { font-size: 10px; opacity: .75; }
.shifts { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; max-width: 1040px; margin: 0 0 22px; }
.shiftcard { background: var(--surface); border: 1px solid var(--border); border-radius: 14px; padding: 20px; box-shadow: var(--shadow); display: flex; flex-direction: column; gap: 10px; }
.shiftcard.hard { border: 2px solid var(--accent); }
.shiftcard h3 { font-size: 22px; letter-spacing: -.01em; }
.shiftcard p { margin: 0; color: var(--muted); }
.shiftcard .kicker { margin-bottom: 0; }
.tags { display: flex; flex-wrap: wrap; gap: 6px; }
.tags span { font-size: 12px; font-weight: 600; padding: 2px 9px; border-radius: 10px; background: var(--surface-2); border: 1px solid var(--border); color: var(--muted); }
.shiftcard.hard .tags span { background: var(--accent-soft); color: var(--accent); border-color: transparent; }

/* ---------- Responsive ---------- */
@media (max-width: 1180px) {
  #call-root { left: calc(64px + (100vw - 64px - 360px) / 2); }
  #app { grid-template-columns: 64px minmax(0, 1fr) 360px; }
  .nav span, .nav em, .sidebar-foot, .brand small { display: none; }
  .nav { justify-content: center; }
  .stats { gap: 14px; margin-left: 0; }
}
@media (max-width: 860px) {
  #app { display: flex; flex-direction: column; height: auto; min-height: 100vh; }
  #topbar { flex-wrap: wrap; padding: 8px 16px; min-height: 56px; }
  .stats { order: 3; width: 100%; overflow-x: auto; }
  #sidebar { flex-direction: row; border-right: 0; border-bottom: 1px solid var(--border); padding: 6px 16px; position: sticky; top: 0; z-index: 5; overflow-x: auto; }
  .nav { width: auto; }
  #main { overflow: visible; padding: 16px; }
  #ticketpanel { border-left: 0; border-top: 1px solid var(--border); max-height: none; overflow: visible; }
  .thread { max-height: 360px; }
  .tp-actions, .result { max-height: none; }
  .split { grid-template-columns: 1fr; }
  .split .list { border-right: 0; border-bottom: 1px solid var(--border); max-height: 240px; }
  .grid3, .features, .cards4, .plans { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  #call-root { top: auto; bottom: 16px; left: 50%; }
  .shifts { grid-template-columns: 1fr; }
  .oncall span { display: none; }
  .top-links a { display: none; }
  .rd-overview { grid-template-columns: 1fr; }
  .tbl { display: block; overflow-x: auto; }
}
@media (max-width: 520px) {
  .grid3, .grid2, .features, .cards4, .plans { grid-template-columns: 1fr; }
  .coach-cta { flex-direction: column; align-items: flex-start; }
  .tbl.clickable th:nth-child(3), .tbl.clickable td:nth-child(3) { display: none; }
}